Effective Date: July 4, 2026
Thank you for choosing Clay Art Gallery. We carefully package every handcrafted ceramic product to ensure it reaches you safely.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Made-to-order or customized items may require additional production time.
Shipping Time
Estimated delivery timelines:
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Metro Cities: 3–7 Business Days
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Other Cities & Towns: 5–10 Business Days
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Remote Locations: 7–14 Business Days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated during checkout based on:
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Delivery location
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Package weight
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Courier service availability
Any free shipping promotions will be clearly mentioned on our website.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email or SMS.
Customers can use the tracking number to monitor shipment progress.
Damaged Deliveries
If your package appears damaged during delivery:
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Take photographs before opening the package if possible.
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Contact us within 48 hours.
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Keep the original packaging until the issue is resolved.
Incorrect Shipping Address
Customers are responsible for providing accurate delivery information.
Clay Art Gallery is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Additional shipping charges resulting from address corrections or re-delivery attempts may be charged to the customer.
International Shipping
International shipping may be available for selected products. Customs duties, import taxes, and local charges (if applicable) are the responsibility of the customer unless otherwise stated.
Contact Us
Clay Art Gallery
71 Salmahakan, Khurja, Uttar Pradesh – 203131, India
Phone:
+91 91493 94237
Support:
support@clayartgallery.in
General Enquiries:
contact@clayartgallery.in
