Effective Date: July 4, 2026
At Clay Art Gallery, each ceramic product is handcrafted with care and undergoes quality inspection before dispatch. Due to the delicate and handmade nature of our products, please read our return policy carefully.
Eligible Returns
Returns or replacements are accepted only if:
-
You receive a damaged product.
-
You receive an incorrect item.
-
The product has a manufacturing defect.
You must notify us within 48 hours of receiving your order.
Please email:
-
Order Number
-
Clear photographs of the product
-
Images of the shipping box and packaging
Non-Returnable Items
We do not accept returns for:
-
Change of mind.
-
Incorrect product selection.
-
Handmade variations in color, texture, glaze, or dimensions.
-
Products damaged due to misuse or improper handling.
-
Customized or personalized products.
-
Products reported after 48 hours of delivery.
Replacement
After reviewing your request, we may:
-
Replace the damaged item (subject to availability), or
-
Issue a full refund.
Refunds
Approved refunds will be processed within 5–7 business days to the original payment method.
Processing time may vary depending on your bank or payment provider.
Order Cancellation
Orders may be cancelled before dispatch.
Orders that have already been shipped cannot be cancelled.
Contact Us
Clay Art Gallery
71 Salmahakan, Khurja, Uttar Pradesh – 203131
Phone:
+91 91493 94237
Support:
support@clayartgallery.in
General:
contact@clayartgallery.in
